Sig Use Policy
1. Binding Agreement and Service Framework
1.1 Contractual Nature
This Use Policy constitutes a legally binding agreement between you ("User") and Protocol LLC ("Company"). By accessing, downloading, or using Sig in any capacity, you irrevocably agree to be bound by these terms and all incorporated policies. No oral modifications shall be valid.
1.2 Service Classification
Sig is explicitly classified as a wellness coaching platform and digital wellness tool—NOT a medical device, therapeutic intervention, clinical assessment tool, or healthcare service under 21 USC § 321(h) or any state medical practice acts.
1.3 Regulatory Position
This service operates under the wellness coaching exemption and does not constitute the practice of psychology, psychiatry, or medicine as defined under applicable professional licensing statutes.
2. Strict Use Authorization and Boundaries
2.1 Permitted Uses (Exhaustive List)
Users may ONLY use Sig for:
- Non-clinical personal wellness coaching and goal-setting
- Stress management techniques and mindfulness practices
- Personal productivity and habit formation
- Emotional regulation skill development
- Self-reflection and journaling support
- Daily check-ins for personal accountability
2.2 User Eligibility Requirements (Mandatory)
- Minimum age: 18 years (verified through corporate email domain)
- Mental competency to enter binding agreements
- Corporate email authentication required—no exceptions
- Acknowledgment that service is supplemental to professional care
- Explicit agreement to hold Company harmless for any outcomes
2.3 Corporate Access Validation
- Only users with verified corporate email domains may access the service
- Individual consumer accounts are prohibited
- Shared accounts or credential sharing constitutes immediate grounds for termination
- Company reserves right to verify employment status
3. Absolute Service Limitations (Non-Waivable)
3.1 Medical Practice Prohibition
- Provide medical diagnosis, prognosis, or treatment recommendations
- Suggest, recommend, or advise regarding prescription medications
- Offer crisis intervention or emergency mental health services
- Substitute for licensed medical or psychological care
- Interpret medical tests, symptoms, or conditions
- Provide any advice that could be construed as practicing medicine
3.2 Emergency Disclaimer and Duty
- Suicidal ideation or self-harm thoughts
- Psychotic episodes or severe mental health crises
- Medical emergencies or acute psychiatric symptoms
- Imminent danger to self or others
- Call 911 or emergency services
- Contact National Suicide Prevention Lifeline: 988
- Seek immediate professional medical attention
- Do NOT rely on Sig for emergency assistance
User acknowledges and agrees that Company has NO DUTY to monitor for emergency situations and NO LIABILITY for failure to detect or respond to crisis indicators.
3.3 System Architecture Limitations
- Responses generated by artificial intelligence with inherent limitations
- No guarantee of accuracy, completeness, or appropriateness
- Service availability subject to technical constraints and maintenance
- System designed with hard-coded safeguards against medical advice
- All responses limited to structured JSON format to prevent unpredictable outputs
4. Data Handling and Security (Enterprise Grade)
4.1 Data Collection Authorization
By using the service, you provide informed consent for collection of:
- Corporate email address (authentication only)
- Conversation inputs and AI-generated responses
- Usage analytics and behavioral patterns
- System performance and security logs
4.2 Security Implementation
- AES-256 encryption at rest via Google Cloud KMS
- TLS 1.3 encryption for all data in transit
- Zero-trust architecture with per-request JWT validation
- Principle of least privilege access controls
- SOC 2 Type II compliant infrastructure
- Regular penetration testing and security audits
4.3 Data Isolation and Protection
- Per-user, per-thread data compartmentalization
- No cross-user data exposure or sharing
- Automated data loss prevention systems
- Real-time security monitoring and threat detection
- Immutable audit logs for all data access
5. User Obligations and Warranties
5.1 User Representations and Warranties
- All information provided is accurate and complete
- User has authority to enter this agreement
- Use will comply with all applicable laws and regulations
- User will not attempt to circumvent system limitations
- User understands AI limitations and seeks appropriate professional care
5.2 Indemnification Obligation
User agrees to indemnify, defend, and hold harmless Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- User's violation of this agreement
- User's misuse of the service
- Any content submitted by User
- User's failure to seek appropriate professional care
5.3 Compliance Responsibilities
- Maintain confidentiality of authentication credentials
- Report security breaches or policy violations immediately
- Use service only for authorized wellness purposes
- Acknowledge that Company is not a healthcare provider
6. Intellectual Property and Proprietary Rights
6.1 Company Ownership
All intellectual property in Sig, including but not limited to:
- AI models, algorithms, and training methodologies
- Software architecture and system design
- User interface and experience elements
- Proprietary coaching frameworks and content
Remains the exclusive property of Protocol LLC.
6.2 User Content License
User grants Company a non-exclusive, worldwide, royalty-free license to use User inputs solely for service provision and system improvement.
7. Service Modifications and Termination Rights
7.1 Unilateral Modification Rights
- Modify or discontinue service features without notice
- Update terms of service with 30-day notice
- Implement additional security measures or restrictions
- Terminate service for any reason with reasonable notice
7.2 Immediate Termination Grounds
- Violation of use restrictions or acceptable use policies
- Attempted system manipulation or security breaches
- Providing false information during registration
- Using service for prohibited medical advice seeking
8. Disclaimers and Limitation of Liability (Maximum Protection)
8.1 Service Disclaimer
SIG IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
8.2 Maximum Liability Limitation
TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE LESSER OF (A) $100 OR (B) THE AMOUNT PAID BY USER FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
8.3 Consequential Damages Waiver
COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
8.4 Professional Care Acknowledgment
USER ACKNOWLEDGES THAT SIG IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL OR PSYCHOLOGICAL CARE AND AGREES TO MAINTAIN APPROPRIATE PROFESSIONAL RELATIONSHIPS FOR MENTAL HEALTH SUPPORT.
9. Dispute Resolution and Governing Law
9.1 Binding Arbitration
Any dispute arising from this agreement shall be resolved through binding arbitration under the American Arbitration Association Commercial Rules, conducted in Wyoming. Class actions are prohibited.
9.2 Governing Law
This agreement is governed by Wyoming law without regard to conflict of law principles.
9.3 Severability
If any provision is deemed invalid, the remainder shall remain in full force and effect.
10. Regulatory Compliance Framework
10.1 FTC Compliance
Service design and marketing comply with FTC Act Section 5 regarding deceptive practices and health claim substantiation requirements.
10.2 State Regulatory Compliance
Service operates within exemptions for wellness coaching and does not constitute licensed professional practice in any jurisdiction.
10.3 Data Protection Compliance
Service architecture designed to comply with GDPR, CCPA, and applicable state privacy regulations.
11. Force Majeure and Business Continuity
Company shall not be liable for service interruptions due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, internet failures, or cyber attacks.